Konekta Support

Trying to create a PEXA Workspace - Error "You are not connected to PEXA"

The Konekta for PEXA will prompt you to sign in to PEXA when needed. It is a PEXA security requirements that you must sign in to PEXA again after 12 hours, so in other words you will need to sign in each day you use PEXA.

If you don't see the sign-in window, it may be because your web browser is blocking popups.

When you are shown the following error: "You're not connected to PEXA" and no sign-in popup window appears, check the following:

  1. Click the Pop-up blocked icon in your address bar
  2. Select Always allow pop-ups and redirects from...
  3. Click Done

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