Konekta Support

Adding Konekta as a temporary user for Support Services

From time to time the Developers may ask for access to your database to assist you with a support ticket or to install new updates released.   To add Konekta Support to your database simply follow these steps:

Step 1 - Create new Contact with the following details

  • Name: Konekta
  • Email: support@konekta.com.au 

Step 2 - Add new login for this contact

  • Click on  Logins from within this contact record 
  • Click on 'Add new system user'
  • Choose the 'System Role' as 'Administrator'
  • Tick the box 'Allow this user to alter your subscription data?'

This user will not increase your licence costs as Actionstep recognises this account as 'non billable'.

Once the installation is complete and you have received confirmation, you can then remove Konekta as a user.

If you have any questions please contact our team on support@konekta.com.au

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