P1 Acknowledge time (Business hours)
P1 Resolve time (Business time)
P1 Acknowledge time (After hours)
P1 Resolve time (After hours)
AWS AP Southeast 2 (Sydney) AWS AP Southeast 2 (Sydney) AWS AP Southeast (Sydney)
Data backed up
Amazon Web Services (AWS) - All data is protected with TLS protocols. Each web server is accessed through a load balancer and those load balancers have valid certificates.
*these SLA’s only relate to Konekta products. If an issue originates with a third party via the Konekta integration we will refer to the relevant third parties SLA’s and relate this back to the client.