P1 Acknowledge time (Business hours) | Immediate |
P1 Resolve time (Business time) | 2 hours* |
P1 Acknowledge time (After hours) | Immediate |
P1 Resolve time (After hours) | 6 hours* |
Data location | AWS AP Southeast 2 (Sydney) AWS AP Southeast 2 (Sydney) AWS AP Southeast (Sydney) |
Data type | HTML |
Data backed up | Amazon Web Services (AWS) - All data is protected with TLS protocols. Each web server is accessed through a load balancer and those load balancers have valid certificates. |
Data encrypted | Using SSL |
*these SLA’s only relate to Konekta products. If an issue originates with a third party via the Konekta integration we will refer to the relevant third parties SLA’s and relate this back to the client.