All matter types where InfoTrack has been enabled, must have a folder within the documents section of Actionstep in order for Konekta to return the pdf.
To add the folder please follow these steps:
- Navigate to Admin>Matter Types
- Click on the name of the matter type
- Click on Folders from menu on left
- Add the folder name of InfoTrack and click Add **NOTE this is case sensitive and must be as per below
Repeat steps for all Matter Types.