Konekta Support

Konekta SMS - Reference Guide of Fields

Full Reference

The following table contains more detailed descriptions and example values to help you understand the various data options.

This table is for your reference only, do not copy this table into your emails as it may not work. Please copy the source code from this article

FieldOptional or MandatorySample valueDescription
MatterMandatory[[action_id]]The matter or action ID.
FromOptional+614xxxxxxxThis is the 'FROM' that is displayed on the SMS Message for the recipient. This is also referred as the SENDERID.

There are various options available for this value

Leave Blank
This FROM can be left blank and it is optional and if so will use the 'Senders Number' as defined in your SMS Account.

Replies will be received if this option is used.

AlphaNumeric From
This FROM can be set as TEXT up to 11 characters. If you use TEXT.

Replies will not be received if this option is used.

Please note that the Alpha-Numeric 'FORM' feature works fine for Australian or UK mobiles but not New Zealand or USA Mobiles.

If you have SMS's being sent to mobiles connected to different countries mobile networks, then please refer to the capabilities per country via this link
Assigned To EmailOptional[[e_mail|pt=Action_Assigned_to]]The email address of the person looking after the matter. Typically the acting lawyer or conveyancer.
SMS GoMandatorytrueBoolean true / yes or false / no (without quotes) to tell the system whether to actually send the SMS or not.

If set to true and all remaining data is valid, the SMS will be sent.

If set to false the SMS will NOT be sent, regardless of the validity of the remaining data.
Org KeyMandatory[[system_orgKey]]The Actionstep organisation key. You should leave this as [[system_orgKey]] so that it is automatically populated by Actionstep.

For your reference, you can see your organisation key by hovering over you organisation name in the top-left menu within Actionstep:
Send AtOptional2020-02-14T21:00:00A local date and time to indicate when the SMS should be sent.

Time is in 24 hour format as per ISO8601.

If this is left empty, the SMS will be sent immediately.

Konekta will attempt to parse this as a local date and time based on the location/time zone specified in Send At Time Zone ID.

For example, the sample value will be sent at 9pm on the 14th Feb 2020, because Send At Time Zone ID is set to Australia/Brisbane.
Send At Time Zone IDOptionalAustralia/BrisbaneUse this to specify which time zone should be used to determine how to process the Send At time.

If Send At is empty, then Send At Time Zone ID is ignored.

If Send At Time Zone ID is empty, then the value in Send At is sent directly to the Burst SMS service without modification. If the value in Send At contains a date and time, the system will assume it is in UTC.

Valid values are:
  • Any valid Zone ID in this list of Time Zones.
  • Any abbreviated Australian state or territory (case is not important). Specifically: ACT, NSW, NT, QLD, SA, TAS, VIC, or WA.
SMS KeyMandatoryabc123This is a unique key/password per Actoinstep Database.

Konekta will assign a unique SMS key for you to use here.
Mobile NumberMandatory[[Phone_Mobile|pt=Client_Primary_Contact|fm=a]]The mobile number that the SMS will be sent to. This must contain + and the country code (61).
For Example
In Actionstep the number is recorded as
04123 456 789
this will be formatted by Actionstep in the email template to
being a valid format for Konekta SMS.

Konekta also supports
(ie drop leading 0)

If two or more Phone numbers are classified as Mobile then the Actionstep merge technology for the merge field called [[Phone_Mobile]] will only take the first listed mobile on the contact record.
Replies To EmailMandatory[[e_mail|pt=Action_Assigned_to]]If the SMS recipient replies to their SMS, the SMS service will send an email to this address with their reply.
TemplateOptionalName of template for referenceNot used by the Konekta service.

We recommend placing the template ID and name in this field for reference.

This can help identify why and when a particular message was sent.
AutomationOptionalYour own reference as to the purpose of this SMS.You can put any information you like in this field to aid troubleshooting if something doesn't go to plan.

For example, if you need to work out why a message was sent, you may put additional information in this field that indicates which conditions triggered this message to be sent.

This is viewable in support tickets if there is a problem sending a message.
MessageMandatoryA message

with newlines.

Regards, Konekta
The actual message to be sent. Your message can span multiple lines and can contain quotes and other special characters.

The maximum message length is 612 characters which will be delivered as one message to the recipient

Messages longer than 160 characters will be charged by Konekta as additional messages.

Up to 160 chars = 1 SMS,
Up to 306 chars = 2 SMS,
Up to 459 chars = 3 SMS,
Up to 612 chars = 4 SMS.

Further detail on character count can be found in this support guide. Such as Spaces, Line Breaks, Special Characters and international language characters such as Chinese and Arabic (unicode)

SMS Costs

Prices start from 15c per message.  Please contact sales@konekta.com.au for further information.

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