As per the CLCAU Class Developer Guidelines, there are only specific values allowed for the Problem Type Field.
If you have received an error "The Value '[X]' is not allowed per CLCAU Class Developer Guidelines for 'Problem Type'" this will need to be rectified at matter/file level in Actionstep.
- Identify the matter that the error relates to in the report. (you can search Actionstep for the External ID S# or the Actionstep ID);
- Open the matter;
- Click on the Service (CLASS( data collection
- Locate the service that needs amending and click on the white paper icon to select edit record
- Update the Problem Type field to a correct value. (A full list of the agreed values can be found here.)
- Save the updated value.
The sync to CLASS will automatically be ran every 7 days.